Howdy partner! At Western Denim Gear Store, we want your shopping experience to be as smooth as a well-oiled saddle. Below you’ll find all the details about our shipping and returns policies.
Shipping Information
We ship our quality Western gear worldwide (excluding some remote areas and parts of Asia) faster than a mustang at full gallop.
Order Processing
We’ll process your order quicker than a cowboy can rope a calf – typically within 1-2 business days.
Shipping Options
Choose the option that suits your trail:
- Standard Shipping: $12.95 via DHL or FedEx (10-15 days after shipping)
- Free Shipping: For orders over $50 via EMS (15-25 days after shipping)
Tracking information will be sent to your email faster than you can say “yeehaw!”
Returns & Exchanges
We stand behind our gear like a rancher stands behind his brand. If something ain’t quite right, we’ll make it right – that’s the cowboy way.
Our Return & Exchange Promise
Most unworn, unwashed items in original packaging can be returned or exchanged within 15 days of delivery.
Non-Returnable Items
Some of our specialized gear can’t be returned for health and safety reasons, just like you wouldn’t return a broken lasso after a rodeo:
- Hat Care & Accessories (used products)
- Horse Therapy items
- Personalized or custom-made items
- Items marked as final sale
How to Return or Exchange
Follow these steps smoother than a well-oiled saddle:
- Contact Us: Email [email protected] within 15 days of receiving your order with your request
- Get Approval: We’ll send you a Return Authorization Number (like a claim ticket at the rodeo)
- Pack It Up: Include all original tags and packaging, tighter than bales of hay on a wagon
- Ship It Back: Send to: Western Denim Gear Store, 9 Brooklyn Street, US 05488
Return/Exchange Request Template
Use this format to make your request clearer than a mountain spring:
Subject: Return/Exchange Request for Order #12345
Howdy Western Denim Team,
I’d like to request a [return/exchange] for my order #12345 received on [date].
Item name: [Product Name]
Reason: [Please describe]
For exchanges, I’d like: [New Item Name/Size/Color if applicable]
My contact information is:
Name: [Your Name]
Email: [Your Email]
Phone: [Your Phone]
Thank you kindly,
[Your Name]
Refund Information
Once we receive your return:
- Processing Time: 3-5 business days (faster than breaking in new boots)
- Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
- Shipping Costs: Original shipping fees aren’t refundable, partner
Exchange Shipping
For exchanges, we’ll cover the cost of shipping your new item back to you – our treat, like buying a round at the saloon after a long cattle drive.
Damaged or Wrong Items?
If you received damaged goods or the wrong item, contact us faster than a jackrabbit and we’ll fix it at no cost to you. Photos help us resolve issues quicker than a sharpshooter.
Remember: All returns must be initiated within 15 days of delivery. Items must be in new, unused condition with original tags attached – like merchandise at a general store.
For any questions, don’t hesitate to reach out. We’re happier to help than a cowboy with a fresh pot of coffee.
Happy trails and happy shopping!
The Western Denim Gear Store Team