Howdy partner! At Western Denim Gear Store, we want you to be as satisfied with your gear as a cowboy is with his favorite saddle. If something ain’t quite right, we’ll make it right – that’s the cowboy way.
Our Return & Exchange Promise
We stand behind our quality Western gear like a rancher stands behind his brand. Most unworn, unwashed items in original packaging can be returned or exchanged within 15 days of delivery.
Non-Returnable Items:
Some of our specialized gear can’t be returned for health and safety reasons, just like you wouldn’t return a broken lasso after a rodeo:
- Hat Care & Accessories (used products)
- Horse Therapy items
- Personalized or custom-made items
- Items marked as final sale
How to Return or Exchange
Follow these steps smoother than a well-oiled saddle:
- Contact Us: Email [email protected] within 15 days of receiving your order with your request
- Get Approval: We’ll send you a Return Authorization Number (like a claim ticket at the rodeo)
- Pack It Up: Include all original tags and packaging, tighter than bales of hay on a wagon
- Ship It Back: Send to: Western Denim Gear Store, 9 Brooklyn Street, US 05488
Return/Exchange Request Template
Subject: Return/Exchange Request for Order #12345
Howdy Western Denim Team,
I’d like to request a [return/exchange] for my order #12345 received on [date].
Item name: [Product Name]
Reason: [Please describe]
For exchanges, I’d like: [New Item Name/Size/Color if applicable]
My contact information is:
Name: [Your Name]
Email: [Your Email]
Phone: [Your Phone]
Thank you kindly,
[Your Name]Refund Information
Once we receive your return:
- Processing Time: 3-5 business days (faster than breaking in new boots)
- Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
- Shipping Costs: Original shipping fees aren’t refundable, partner
Exchange Shipping
For exchanges, we’ll cover the cost of shipping your new item back to you – our treat, like buying a round at the saloon after a long cattle drive.
Damaged or Wrong Items?
If you received damaged goods or the wrong item, contact us faster than a jackrabbit and we’ll fix it at no cost to you. Photos help us resolve issues quicker than a sharpshooter.
Remember: All returns must be initiated within 15 days of delivery. Items must be in new, unused condition with original tags attached – like merchandise at a general store.
For any questions, don’t hesitate to reach out. We’re happier to help than a cowboy with a fresh pot of coffee.
Happy trails and happy shopping!
The Western Denim Gear Store Team